11 Ways to reach Sage Contractor Support By Email, Chat or Call.
May 22
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Sage 100 Contractor (formerly Sage Master Builder) is a trusted construction accounting and project management software used by contractors to manage job costing, payroll, estimating, and more. While it's a powerful tool, users occasionally need expert help to resolve issues, optimize their system, or navigate updates.
If you’re looking for ways to contact Sage Contractor Support, here are 11 reliable methods—via email, live chat, or phone—to get the help you need.
1. Call Sage Contractor Support Directly at 1-866-238-5180
One of the quickest ways to get help is to call Sage Contractor Support at 1-866-238-5180. This number connects you directly with a support specialist trained in Sage 100 Contractor. Whether you’re dealing with installation issues, payroll questions, or database errors, this line is ideal for real-time assistance.
2. Use the Sage Support Live Chat
Sage offers a live chat option for immediate support without needing to make a phone call:
Visit support.na.sage.com
Log into your Sage account
Click the Live Chat option on the support page
Live chat is useful for minor issues or quick guidance.
3. Email Sage Support
For non-urgent matters or complex issues that require attachments or detailed descriptions, email is a great option. While Sage doesn’t list a universal public email for support, you can email through the customer portal by submitting a support case (more on that below).
4. Submit a Support Case Online
Go to the Sage Customer Portal at support.na.sage.com
Log in with your Sage ID
Click “My Cases” > “Submit a Case”
Fill out the issue and attach files if needed
You’ll receive a response by email once the case is reviewed.
5. Access Sage Knowledgebase Articles
Before calling or emailing, it’s worth checking the Sage Knowledgebase. Many common Sage 100 Contractor issues are already solved here:
Visit: support.na.sage.com
Search for error messages or keywords
It’s a self-service resource that can save you time.
6. Connect via Sage City Community
Sage City is an online forum where users, business partners, and Sage employees share advice:
Visit: www.sagecity.com
Navigate to Sage 100 Contractor
Post your question or browse existing threads
Often, real-world answers come from users who've faced the same issues.
7. Contact Your Sage Authorized Partner or Reseller
If you purchased Sage through a certified Sage partner or consultant, they might provide personalized support and training. They often respond faster and know your specific configuration.
8. Use the In-Product Help Feature
Within Sage 100 Contractor, you can access contextual help:
Click Help in the menu bar or press F1
Use the built-in knowledgebase and documentation
It’s useful for understanding fields, forms, and common processes.
9. Request a Call Back from Sage Support
When submitting a case or through the online portal, you can request a callback. This is ideal if you don’t want to wait on hold and would prefer a Sage technician to call you back at a scheduled time.
10. Follow Sage on Social Media
Sage often posts updates, downtime notices, and quick support tips via their social media channels:
While it’s not a direct support channel, it’s useful for real-time announcements.
11. Join Sage Webinars or Online Training Sessions
Sage frequently offers webinars, training sessions, and online events where users can ask live questions to support staff and product experts. These sessions often include live Q&A for troubleshooting and guidance.
Check the Sage Events page
Final Thoughts
With multiple support channels—email, live chat, phone calls, and more—Sage makes it easy to get the help you need with Sage 100 Contractor. For immediate help, calling 1-866-238-5180 remains the most efficient way to reach a support specialist.
Don’t forget to have your customer ID, version number, and error details ready to streamline the process.
