Best Ways to Solve Sage 50 Payroll FPS Error

Jun 6

2 min read

Sage 50 Payroll is a trusted payroll management solution used by thousands of businesses to handle employee payments, deductions, and submissions to HMRC. One common issue that users sometimes encounter is the FPS (Full Payment Submission) Error. This error usually arises when submitting payroll data to HMRC and can be due to various reasons including incorrect employee data, invalid tax codes, or software settings.

If you're struggling with the Sage 50 Payroll FPS Error, here's a comprehensive guide to help you troubleshoot and resolve the issue effectively.

1. Verify Employee Details

One of the most common causes of FPS errors is incorrect or incomplete employee information.

✅ Check:

National Insurance Number (NI Number)
Tax code
Start and leave dates
Gender, date of birth, and name format (must match HMRC records)

Make sure there are no blank fields and that all details conform to the expected format.

2. Update Your Software

Using an outdated version of Sage 50 Payroll can trigger FPS submission issues due to compatibility problems with HMRC systems.

✅ Solution:

Go to Help > Check for Updates in Sage.
Install the latest payroll software and legislation updates.
Restart the system and attempt the submission again.

3. Review Your PAYE and HMRC Settings

Incorrect employer PAYE references or Gateway credentials can cause submissions to be rejected.

✅ To fix this:

Navigate to Company > Settings > HMRC.
Ensure the Employer PAYE Reference and Accounts Office Reference are accurate.
Re-enter and verify your Government Gateway credentials.

4. Clear Previous Errors

Sometimes Sage stores previous unsuccessful submissions which can block new FPS attempts.

✅ Try:

Go to e-Submissions > Submission Log.
Delete or archive unsuccessful attempts.
Reprocess and submit the FPS again.

5. Manually Submit via HMRC Tools

If the issue persists, consider manually submitting FPS using HMRC's Basic PAYE Tools. This helps isolate if the issue is with Sage or HMRC’s portal.

✅ Steps:

Export FPS data from Sage.
Log into HMRC Basic PAYE Tools.
Upload the data and submit directly.

6. Contact Sage Support

If the above steps don’t resolve the error, the issue may be specific to your software configuration or data. For expert assistance:

📞 Call Sage 50 Payroll Support at 1-866-238-5180

Their support specialists can remotely diagnose the issue and guide you through a fix tailored to your business setup.

Final Thoughts

The Sage 50 Payroll FPS error, while frustrating, is usually fixable with a few careful checks and updates. Ensuring all employee and company data is accurate, software is up to date, and submission logs are clear can prevent future errors and ensure compliance with HMRC requirements.

Need urgent help? Don’t hesitate to reach out to Sage Payroll Experts at 1-866-238-5180.

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